We strive for 100% customer satisfaction. All of our personalization artists have many years of experience and are remarkably talented guaranteeing that you are extremely satisfied with the end product. Our artists also offer their own personal touch to make your purchase that extra bit special with the addition of a small heart, snowflake, or a paw print for your four legged friends.

Please browse through our website to see examples of the unique styles that we offer. We have tried to make our ordering process simple. Please be as detailed as possible when ordering to ensure we make your ornament to your satisfaction. If you have any questions or concerns, please contact us. We will do everything we can to make sure you are satisfied.

(Please be aware that each member of our staff has a different writing style. Your product may not match the picture identically, but we guarantee you will be equally satisfied. One individual artist will handle your entire order so the style will be the same for all the items you select).


I have a long name. How many letters can you fit in the space?

As mentioned above, our artists are notably talented and have many years of experience. It is simply amazing what some of them can fit on an ornament. Some of the ornaments allow for more lettering than others, so there isn’t a “standard” number of characters for all ornaments. It’s very rare that the length of the name causes a problem. If you have any concerns, please contact us with your inquiry at [email protected].


Do I have to include a year on my order?

No, of course not. It is your personal gift, and we make it how you want it. However, we do recommend that our customers include the year so they can look back and reflect on that special date. Ornaments are unique gifts that help capture the memory of an engagement, wedding anniversary, or other treasured time.


How do I know what my ornament will look like when it is personalized?

It will look FANTASTIC! Our artists each have several years of experience delivering 100% satisfaction to our customers. We recommend that you browse through our catalogue to see some of the different styles we offer. Your ornament may not look identical to the picture provided as each artist has their own style. Please be as detailed as possible on the personalization request page when ordering. (For example: If you like the casual “dots” on your letters, please specify).


Do I have to use black for personalizing my ornament?

The black ornament pens provide the best, finished article in terms of appearance, sustainability and penmanship. We will, however, use a red or white paint pen when our artists believe it will give the best result. This can be seen throughout the examples in our catalogue. If there is any special request, please write it on the personalization request page when ordering.


I misspelled something on my order. Can I change it?

It is extremely important that you review your order before submitting it and check to make sure everything is spelled correctly. Please make sure that you have provided the guidelines for any special requests. If you have submitted an incorrect spelling or other detail, please contact us immediately. We may be able to change the order at no extra cost before it goes to our shipping department.