How long will it take to receive my order?

Typically, it takes 2-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

We personalize and ship every order within 24 hours. As soon as it ships, you’ll get a tracking email with a link to follow your package.Can’t find it? Check your spam or promotions folder, or visit our track your order page for more info. Still no luck? Email us at hello@myornament.com and we’ll be happy to help.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

How do I get a coupon?

If you’re new here, sign up for our email list and you’ll get a 10% off welcome code sent instantly. Please check your spam filter if you do not get an email within 5 minutes. There are also additional promotions and discounts emailed periodically.

How do I change something in my cart (before placing the order)?

You can easily update your personalization or quantity in your cart before checkout.Just click “Personalize Now” on the ornament again to edit the text or names, then save your changes.If you’ve already checked out, email your order number right away — we might still be able to update it before engraving.

My ornament arrived wrong, broken, has a typo, or something’s missing.

I’m so sorry that happened — we’ll fix it fast.Please send your order number, a photo of the issue, and a short note about what went wrong to hello@myornament.com. We will respond within 24 hours.

My order hasn't arrived. Help!

We personalize and ship every order within 24 hours. As soon as it ships, you’ll get a tracking email with a link to follow your package.Can’t find it? Check your spam or promotions folder, or visit our track your order page for more info. Still no luck? Email us at hello@myornament.com and we’ll be happy to help.

How do I personalize my ornament?

Select your ornament, click the “Personalize Now” button on the listing, type your personalization into each field, check the spelling in the preview, then add to cart.

Can I change my personalization after placing an order?

We cannot guarantee changes can be made after an order is placed. We process orders quickly. The best way to be sure the personalization is correct is to double check it in the cart before you submit your order. Please contact customer support as soon as possible if there is a mistake on your personalization.