Frequently Asked Questions
Have questions about our products? You have come to the right place!
How do I apply a discount code to my order?
Enter the code in the designated “discount code” field during checkout. Be sure to enter the code before completing payment.
How long will it take to receive my order?
Orders are processed in one business day. Depending on the shipping option chosen at checkout, most packages will arrive within 4 days of shipment. Our standard shipping is USPS Ground Advantage which usually takes 2-4 days from our warehouse in Florida. There are other options at checkout for Priority, Air Saver and next day shipping. You will be given an estimated delivery time for each shipping service at checkout. Please note that during high volume times shipments may take longer than anticipated by the USPS. *** If you receive USPS mail at a PO Box please include a PO Box number to avoid returned packages***
How do I place an order?
Select your ornament, click the “Personalize Now” button on the listing, type your personalization into each field, check spelling in the preview, add to cart (double check your personalization is correct in the cart), and proceed through our secure checkout process. *** If you receive USPS mail at a PO Box please include a PO Box number to avoid returned packages***
How is my item personalized?
Each ornament is personalized by our in-house team exactly as you design it. You'll see a live personalization preview before checkout so you know your names and details look perfect.
Is gift packaging included?
Yes. Every ornament arrives in a gift box wrapped in tissue paper, ready to give or place on the tree.