Shipping policy
Shipping Overview
Unfortunately Santa Claus doesn't offer delivery for our Christmas Ornaments. But at MyOrnament.com we are committed to providing our customers with a fun and seamless shopping experience, including fast and reliable shipping. Below you'll find details of our shipping policy, which outlines shipping methods, delivery times, and other costs to ensure there are no surprises when shopping with us.
The policy covers all orders placed through the website for both domestic and international shipping, where applicable. By placing an order on our website, you acknowledge and agree to the terms and conditions in our policies.
If you have any questions or concerns please reach out to our customer success team at info@myornament.com.
How long does it take to process an order?
All orders are processed within 24 hours during normal business days. During the Holiday season we are usually able to process orders 7 days per week. You should expect to receive a shipping confirmation email within one business day upon placing your order. If you do not get a confirmation email within 48 hours please check your spam or junk folder.
How long will it take for my order to arrive?
We understand how excited and eager you are to get your order, which is why they are fulfilled within 24 hours. Delivery times depend on the service chosen, your location, and the carrier.
Can I Change the Shipping Address of a current order?
You can only change your shipping address within the first 30 minutes after completing an order. The reason is we are constantly processing orders to ensure our industry leading order fulfillment. Visit your account page at https://myornament.com/account to change the delivery address. If you are outside the 30 minute window we may be able to help by emailing our warehouse at info@myornament.com. Please put URGENT SHIPPING CHANGE in the subject line.
Can I Check The Status Of My Order Online?
Once your order ships from our warehouse, we will send a shipping confirmation with your tracking number to the email address you entered at checkout. You can also check your order status at any time by signing in to your account at https://myornament.com/account. Please note: it may take up to 24 hours for USPS, UPS, or FedEx to show updated tracking on your order.
Do you ship to international destinations?
Yes, we ship internationally! However, please note our free shipping option does not apply to states or countries outside of the contiguous US. International rates are calculated upon checkout and are dependent on the items in your shopping cart. All options, including economy and expedited shipping are offered where applicable.
Can I ship a package to another address?
YES! Of course we'd love for you to be getting our great products also but you can choose the shipping destination of your choice upon checkout.
How much does it cost to ship to a location in the United States?
We offer free shipping on all orders over $59 and discount expedited shipping options. For orders less than $59 we have a variety of shipping options including economy shipping, priority shipping, 2nd Day Air, and Next Day Air through UPS, FedEx, and USPS for shipments within the US.
Domestic shipping rates apply to the contiguous 48 States in the U.S. (excluding Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands). Domestic shipping rates are not available internationally.