About us

About Us

Thank you for taking the time to visit our home on the internet. Our family has been in the retail business for many years. We believe that providing exceptional customer service and personalized quality products are essential to treating our customers like family.

Holiday Traditions believes that its success depends on the satisfaction of its customers. Our beautifully personalized products will be met with 100% customer satisfaction!

Do the math.

It starts with you ordering and ends with a smile when the box is opened by a special person in your life. Leave the rest to us! Our huge warehouse is always fully stocked. Our personalization elves are well trained and supported by our attentive customer service team.

100000

Our warehouse is a busy place. We carry over 100,000 ornaments and rarely run out of stock. If you see it on our site, it’s in stock! We ship 1000s of orders a day during the holiday season.

99

Only 1% of our orders missed our 24 hour order processing goal. We understand how important it is to get your order fast. We work 7 days a week, but we are closed on Christmas day to spend time with our families.

94%

We aren’t quite at 100% customer satisfaction, but we are working on it. Although mistakes are rare, we promise to make it right. No questions asked!

We like to make it personal

We understand the importance of a personalized Christmas ornament.

Our huge selection of new and exciting ornaments guarantees there is something for everyone. We offer specialty ornaments for new babies, graduations, engagements, and weddings, along with a variety of options to celebrate what makes your family unique. Holiday traditions are an important part of any family. They remind us about the most special parts of life, our memories of the year, and those people most dear to us.

We hope you will celebrate these milestones and events with a truly special gift that is one-of-a-kind and thoughtful.

 

01

Crafted by hand

Our team of artists are the best in the business. We carefully select our staff and consider them part of our family. Each ornament is personalized as if it were going on our own family Christmas tree.

02

Passionate for real

We love what we do. We pick, personalize, and pack our special selection of ornaments with your happiness in mind. Our entire team works hard to ensure your treasured memory will bring joy for years to come.

03

Fastest in the business

We have yet to find anyone who can process orders like us. Our customer service team, artists, warehouse, and shipping staff know how important it is for you to get your order quickly and as you asked.

Great Service!

Very pleased with my purchase. The ornament I ordered was very nicely personalized & of good quality. I will be buying again in the future.

Michelle Guialio / Stanford, CT

Love my ornament!

It made the perfect tree topper this year. Prompt delivery and quality work. Thank you! Would purchase from your shop again.

Lily Carbaugh / Dayton, OH

Awesome!

Extremely fast shipping; items are perfect, excellent quality, very well packaged – I would buy from again and highly recommend!

Nicole Wood / Scottsdale, AZ

We like to make it easy

01

Shop

We have something for everyone! We offer a huge selection of almost 2000 ornaments, with 100s of new styles added every year. Shop our secure online store with confidence.

02

Personalize

Choose your ornaments and preview how your personalization will look on your item. Our artists are some of the best in the business. Our customer service team is here to help if you need us.

03

Smile

We process almost all orders within 24 hours. We value the satisfaction of our customers and want your special gift to bring smiles to those you love.