Shipping & Delivery

Unfortunately Santa Claus doesn’t offer delivery for our Christmas Ornaments. But at MyOrnament.com, a Holiday Traditions company, we are committed to providing our customers with a fun and seamless shopping experience, including fast and reliable shipping.

Below you’ll find details of our shipping policy, which outlines shipping methods, delivery times, and other costs to ensure there are no surprises when shopping with us.

The MyOrnament.com Advantage:

• Orders are processed within 24 hours
• Free shipping is available for all orders over $49
• We ship domestically and internationally
• Expedited delivery available worldwide

How Fast Do Personalized Ornaments Ship?

Order Processing Time: All ornament orders are processed and shipped within 24 hours of an order being received.   Our production team works 6 days a week for most of the year, and 7 days a week during the peak holiday season. 

Shipping Confirmation: Once an order has been placed, you will receive an email confirmation with tracking information. Please check your spam folder if you have not received the email within 24 hours. 

Holiday Season Reminder

We keep our 24-hour shipping promise even during the busiest time of year. However, carrier delays are out of our control. Please order early for guaranteed holiday delivery!

The policy covers all orders placed through the MyOrnament.com website for both domestic and international shipping, where applicable. By placing an order on our website, you acknowledge and agree to the terms and conditions in our policies.

How Are Ornaments Packaged for Shipping?

Every ornament is individually wrapped and packaged.

Packaging Features:

• Individual gift boxes or bags depending on ornament style
• Protective packaging to prevent damage during shipping
• Ready-to-gift presentation - no additional wrapping needed
• Professional appearance suitable for corporate or personal gifts

This careful packaging ensures your personalized ornaments arrive in perfect condition and ready for gifting.

What Are My Ornament Shipping Options?

We offer free shipping on all orders over $49 and discount expedited shipping options. We offer multiple shipping methods to meet your timeline and budget needs, including; economy shipping, priority shipping, 2nd Day Air, and Next Day Air through UPS, FEDEX, and USPS for shipments within the US. At checkout, you’ll see a variety of shipping options available for your convenience.

Domestic shipping rates apply to the contiguous 48 States in the U.S. (excluding Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands). Domestic Shipping rates are not available internationally.

Shipping Rate Chart

Need help choosing? Contact us - we’ll guide you to the best option for your deadline.

Do You Ship Ornaments Internationally?

Yes! We ship personalized ornaments worldwide! International shipping rates are calculated at checkout based on destination and order contents.

Important Notes:

• Free shipping does not apply to international orders
• Both economy and expedited international shipping available
• Customers are responsible for customs duties and taxes
• Delivery times vary by destination country

International Customs & Duties

Customs duties are determined by your country's customs authorities based on:

• Country of origin
• Product classification under harmonized tariff codes
• Total order value

You are responsible for determining and paying any applicable customs fees.

Will I Be Charged Duty or Taxes on My International Order?

Possibly! Customs fees are decided by your country’s import rules, based on the product's origin and category. We can’t predict the exact amount, so it’s best to check with your local customs office ahead of time. Any duties or taxes due at delivery will be your responsibility.

Where Can I Check The Status Of My Order Online?

Once your order is ready to ship, our warehouse will send you an email confirmation with the tracking number to the email address you entered during checkout. You can check your order status online here. 

Please note: it may take up to 24 hours for USPS, or UPS to show updated tracking information on your order.

Tracking Methods

1. Email Confirmation: Check your shipping confirmation email for the tracking number and direct carrier link
2. Online Tracker: Use our account with your order number
3. Carrier Websites: Track directly on USPS, UPS, or FedEx, DHL, Royal Mail websites

Tracking Timeline: Allow up to 24 hours after shipment for tracking information to appear in carrier systems.

How long will it take for my order to arrive?

We understand how excited and eager you are to get your order, which is why they are fulfilled within 24 hours. Delivery times depend on the shipping method you select at checkout and your location. Most U.S. orders arrive within 1-5 business days using standard shipping. faster options like Priority or Express are also available. Tracking information is provided as soon as your order ships.

Where Do Orders Ship From?

Most orders ship from our fulfillment center in sunny Florida, where the magic (and personalization) happens. For some international destinations, we also ship from our European facility to help reduce delivery times and customs delays.

Can I Ship Ornaments as Gifts to Different Addresses?

Absolutely! You can ship your personalized ornaments directly to gift recipients during checkout. This makes holiday gift-giving convenient and saves you shipping time (and money).

Gift Shipping Features:

• Discounted (or Free) shipping rates compared to shipping from USPS or UPS retail stores
• Individual gift packaging included
• Custom gift messages available
• Direct delivery to recipients worldwide

Can I Ship To A PO Box or APO/FPO Address?

Yes, we ship within the continental U.S. & Alaska & Hawaii. Standard shipping is available for PO Box and APO/FPO deliveries, though some expedited options may not be available depending on carrier restrictions. 

Can I Change My Shipping Address After Ordering?

Yes, but only if your order hasn’t shipped yet. Contact us immediately at info@myornament.com and we’ll do our best to update your address. You can also contact us via our website chat. 

What If I Provided An Incorrect Or Insufficient Shipping Address?

Incorrect or insufficient addresses may delay your shipment. Additionally, you may incur extra charges for address correction by the USPS or other shipping services. A $6.50 reshipment fee may be charged to your credit card if an order is returned to us by the USPS or other carrier because we were provided with an incorrect address.

Shipping Policy Agreement

By placing an order with MyOrnament.com, you acknowledge and agree to all terms and conditions outlined in this shipping policy. This policy applies to all orders placed through our website for both domestic and international shipping.