Ordering

How safe is it ordering ornaments online?

Our site uses the latest security products and procedures to ensure your information is kept safe. We also provide various methods of payment to facilitate your personal preference. All your payment information is secured using PCI compliant processes and the latest SSL cryptographic technologies. Please let us know if you are having any issues with our website or have feedback on how we could make it better.

Has my order shipped?

You can log into your account to view the status of your order. Please also feel free to contact us if you have any concerns. Every order is personalized and shipped within 24 hours, and you’ll get a tracking email as soon as it ships. Most U.S. orders arrive in 1 to 5 business days with standard shipping.

My order never arrived or an item is missing.

Please contact our customer service department if an item is broken or missing from your order. If you still have not received your order after 5-7 business days, please contact us immediately so we can help you track it.

A name is misspelled on my order when it arrived.

Email info@myornament.com within 14 days with your order number and a photo. If we made the mistake, we’ll send a corrected replacement free. We make every ornament exactly as it was entered on the order, so if the misspelling is in the order itself, we aren’t able to replace it.

Do you offer discounts on bulk orders?

YES! Please contact our customer service department for more information.

How do I get a refund?

If you receive an item that is damaged or the personalization is incorrect, you must notify us within 14 days. We thoroughly inspect each order before shipment and carefully package to prevent damage during transit. We cannot accept returns on personalized items unless due to defects in the material or workmanship. Please call our customer service department with any questions or concerns.