It starts with you ordering and ends with a smile when the box is opened by a special person in your life. Leave the rest to us! Our huge warehouse is always fully stocked. Our personalization elves are well trained and supported by our attentive customer service team.
About Us
From Our Family To Yours... Creating memories that last a lifetime
Our family has been in the personalized ornament business for 20 years with over 1 MILLION customers served!
Our Story
It all started 20 years ago selling gift items in a small Kiosk located in a regional shopping mall. Little did we know back then, we would help create so many special memories for so many families around the world. As we grew, we added some friends and family to the business. Today our team has grown significantly but our core values and beliefs remain the same.
Our customers support families - we are not a corporation but rather a family of moms, dads, students, pet lovers, grandparents, semi-retirees, and passionate people who love gifting. Our staff appreciates your loyalty and the trust you place in us to personalize gifts that truly last a lifetime.
From our family to yours we look forward to continuing to help you build memories and traditions that will last a lifetime.
Thank you for allowing us the opportunity to serve you!
Our Values
We want every customer to feel like they’ve unwrapped the perfect Christmas gift with every purchase - because shopping with us should be as fun as what you buy!
- Provide exceptional Customer Service
- Offer Quality Products
- Ensure Fast Order Fulfillment
- Treat Others Like Family
Our Promise
We believe in providing exceptional customer service, shopping experience, personalized quality products delivered on time, and as you requested. Yes, it really is that simple.
Why Us? What Makes Us Different?
What Makes Us America’s Best Personalized Christmas Ornament Destination?
Our Christmas ornaments are as unique as you are. We don’t like to brag but we are extremely proud of our company and those who work hard to deliver happiness daily. So why shop with us?
- Something For Everyone
- We offer a huge selection of the highest quality ornaments, many that are LASER engraved which never comes off (try rubbing some of your other ornaments that were personalized using a Sharpie).
- FREE Personalization
- We never charge for customizing your gift. Period.
- Fast Order Fulfillment (H3)
- We personalize and ship all orders within 24 hours - yes, even when we are super busy. (Go ahead compare us to everyone else)
- Satisfaction Guaranteed
- We stand behind our brand - if you’re not happy, we’re not happy. Our ornaments are handled as if we put them on our own family tree.
- We Make it Easy
- So easy Grandma can do it! Browse our site, get a preview of your ornament, and we take care of the rest in less than 24 hours. A few days later you get a 6 star experience perfect gift that brings smiles and joy.
Our Process
- Create your custom ornaments using our customization preview tool
- Add all to Cart and Securely Check-Out on our Website
- Our Distribution Center receives and reviews your order
- Ornaments are personalized, Quality Checked, Packed and Shipped in 24 Hours
- Orders are out for delivery
- You receive your order and experience what we call the “6 star experience”
Do the math.
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100,000
Certainly, our warehouse is a busy place. We carry over 100,000 ornaments and rarely run out of stock. If you see it on our site, it's in stock! We ship 1000s of orders a day during the holiday season.
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99%
Only 1% of our orders missed our 24 hour order processing goal. We understand how important it is to get your order fast. We work 7 days a week, but we are closed on Christmas day to spend time with our families.
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94%
We aren't quite at 100% customer satisfaction, but we are working on it. Although mistakes are rare, we promise to make it right. No questions asked!