International Orders

(Updated August 2025)

Yes, We Ship Worldwide!

Love our ornaments but live outside the U.S.? You’re in luck. We offer international shipping from our fulfillment centers in both Florida, USA and Europe.

Whether you’re sending a heartfelt gift to Canada, decorating a tree in Australia, or surprising someone across the globe, we’re happy to help you share a personalized keepsake—no matter where you are.

Major Regions We Serve:

• United States and Canada
• European Union (all 27 member countries)
• United Kingdom and Ireland
• Australia and New Zealand
• Japan, South Korea, and Singapore
• Select countries in South America and the Middle East

Note: Due to shipping restrictions or customs regulations, we may not be able to ship certain products to all international destinations. Please contact our customer service team with any questions. 

Shipping Carriers We Use

We partner with trusted international carriers including:

• DHL Express
• FedEx International
• UPS Worldwide
• Local postal services for standard delivery

Why Choose Us for International Gifts?

• Over 20 years of experience in shipping globally
• Multiple fulfillment centers for faster, cost-effective delivery
• Quality, personalized gifts shipped within 24 hours
• Trusted by customers worldwide
  
  

International Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Your delivery address (country, region, and postal code)
• The weight and size of your order
• The shipping method you choose

You’ll see all available shipping options along with estimated delivery times and pricing before you complete your purchase. We offer both economy and expedited options so you can choose what works best for your timeline and budget.

International shipping rates do not include customs duties or import taxes, which may be charged by your country upon delivery.

Do You Offer Free Shipping Internationally?

Free shipping is only available for orders shipped within the United States. All international shipments are subject to their own shipping fees.

Customs, Duties, and Taxes

International orders may be subject to customs duties, VAT, or import taxes based on your country’s import laws. These fees are not included in your order total and are set by your local customs authority.

You’ll be responsible for paying any required duties or taxes when your order arrives in your country. These charges vary by location and order value, and unfortunately, we can’t predict or control them.

If you're unsure about the potential charges, we recommend checking with your local customs office before placing your order. We're happy to help answer any general questions, but final decisions on duties are made by your country’s customs agency.

Currency and Pricing

Displayed Prices:

• All prices on our website are shown in [USD/EUR/GBP]
• International customers see the same prices as domestic customers

Payment Processing:

• Your bank or credit card company will convert the charge to your local currency
• Exchange rates are determined by your financial institution
• Foreign transaction fees may apply (check with your bank)

International Returns

Due to the custom nature of our products and the complexities of international shipping, we’re unable to accept returns or exchanges on international orders unless the item arrives damaged or there’s an error on our part. 

If you experience an issue, please contact us within 30 days and include a photo of the issue. We’re here to help make it right.

Order Tracking

Tracking Your Order

• Tracking information provided within 24 hours of shipment
• Track packages on our website or directly with the carrier
• International tracking may have delays in updates

Delivery Attempts

• Most carriers attempt delivery 2-3 times
• If unsuccessful, packages are held at local facility
• Important: Unclaimed packages are returned to sender after 15-30 days
• Customer is responsible for redelivery fees if package is returned

Customer Support

International Customer Service

If you have questions about shipping, personalization, customs, or an existing order, our team is just an email away. Please contact us at hello@myornament.com or visit our Contact Us page. We’re happy to help no matter where you are in the world.

Before You Contact Us

Please have your order number ready and check:

• Your local customs authority for delay information
• Tracking information on carrier's website
• Your delivery address and contact information