Refund and Returns Policy

Returns & Refunds Policy

(Updated August 2025)

We're committed to making things right—because you deserve peace of mind.

At MyOrnament.com, we take pride in crafting your unique, personalized keepsake with care. We understand that sometimes things don’t go as planned. This policy outlines what to do if there’s an issue with your order and how we handle refunds or replacements.

Return Eligibility

Items Eligible for Return must be:

Returned within 30 days of delivery
In original, unused condition
In original packaging (tags, and accessories included)
Accompanied by proof of purchase (receipt or order confirmation)

Items Not Eligible for Return

Personalized or customized items (unless it contains a manufacturing defect / damaged)
Gift cards and promotional certificates
Items marked as "Final Sale" or “Clearance”
Items damaged by misuse or normal wear
Items returned after the 30-day return window

Return Process

Take a clear photo of the item showing the issue.
Email us at hello@myornament.com with your order number and a brief description of the problem.
Our team will respond within 24 hours with a resolution. If we made a mistake, we’ll fix it fast.

Refunds and Replacements

If your refund is approved, it will be issued to your original payment method. Please allow up to 5 business days for it to appear on your statement.
If a return is requested, we’ll send you instructions. Return shipping costs may be deducted from your refund if the issue was not due to an error on our part.
In most cases, if we made an error or the item arrived damaged, we’ll send a free replacement right away.

Now What? Scenarios

Situation	What We’ll Do
Our personalization mistake	We’ll send a corrected replacement at no cost to you.
You made a typo	We offer a discounted remake — just reach out.
Item damaged in transit	Send us a photo and we’ll replace it quickly.
Tracking says delivered, but item is missing	Contact us and we’ll help track it down or resolve it promptly.
Package returned to sender due to address error	We’ll resend it after confirming the correct address. A $6.50 reship fee may apply.

Why We Have This Policy

Personalized items are made just for you, and can’t be restocked or resold.
Every ornament is engraved and packed with care.
We value transparency, fast response times, and doing the right thing for our customers.

Still Have Questions?

Reach out to our friendly customer service team at info@myornament.com. We respond quickly — usually within 24 hours — and we’re always happy to help.

Thanks for choosing MyOrnament.com. We treat every order like it’s going on our own family’s tree. If something’s not right, we’ll make it right.

Policy Updates

We reserve the right to update this returns and refunds policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

This policy is subject to applicable local, state, and federal laws. Some jurisdictions may provide additional consumer rights beyond what is outlined in this policy.